INSIDE SALES AND CUSTOMER SERVICE CERTIFICATION COURSE
Course Objective: To equip the participant with a complete understanding of the skills and techniques needed for excellent sales and customer service. The role of a counter person has never been more significant within today’s highly competitive environment. This specialized ‘Automotive Aftermarket’ course provides participants with proven sales and customer service skills to 1) enhance and improve the counter person’s skills and to 2) deliver the ultimate customer experience every day.
Who Should Attend: All Inside Sales Personnel, Owners, Store Managers, Operations Manager’s, Human Resources Manager’s (duration 30-40 mins)