CREATING A POSITIVE EXPERIENCE WHEN DELIVERING PRODUCTS COURSE

Course Objective:  This course focuses on key aspects to consistently create a positive experience when delivery products. Important topics such as: Being friendly and demonstrating a positive demeanor, Awareness of the environment and the current situation be thorough and follow company policies when delivering parts, drive cautiously, Awareness of the customers time and how valuable it is – Time is money...Follow customer procedures when receiving parts Ex: Signatures, Parts drop off location, take notes – write things down when asked to follow up on any customer inquires, Awareness of our image and maintaining professional appearance and the importance of always thank customers for their orders (business).

Who Should Attend:  Store Managers, Assistant Managers, and Delivery Driver’s (duration 30 - 40 mins).